Refund policy

RETURNS & REFUNDS

We hope you’re happy with your Pandora order. If you need to return an item or report a problem, please contact us first at pandoraclub.shop@outlook.com.

CHANGE OF MIND RETURNS

For standard, non-personalised products purchased online, you may normally cancel your order within 14 days of receiving it without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the item.

Please contact pandoraclub.shop@outlook.com before sending anything back so that we can provide the correct return instructions.

Please do not send returns directly to the manufacturer without contacting us first.

Returned items should be unworn, unwashed and in a condition consistent with reasonable inspection. You may try an item on in the same way you reasonably would in a shop.

For change-of-mind returns, you are responsible for the cost of returning the item unless we tell you otherwise.

Once the returned goods are received, or you provide appropriate evidence that they have been returned, we will issue any refund due within the applicable statutory period.

Where required by law, your refund will also include the cost of our least expensive standard delivery option. Additional costs for upgraded or express delivery are not refundable beyond the standard delivery amount.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, incorrect or otherwise not as described, please contact pandoraclub.shop@outlook.com as soon as possible.

Please include:
• your order number
• a description of the issue
• clear photographs showing the problem where applicable

We will review the issue and arrange an appropriate replacement, refund or other remedy.

You will not be required to pay return postage where the goods are faulty, incorrect or not as described where applicable under your statutory rights.

WRONG SIZE

Please check the size guide carefully before ordering.

If you order the wrong size and the garment itself is not faulty, this will normally be treated as a change-of-mind return and the usual return conditions above will apply.

REFUNDS

Approved refunds are issued to the original payment method.

Your statutory consumer rights are not affected by this policy.

CONTACT

For all return, refund or order issues:

pandoraclub.shop@outlook.com